Safe, Trauma-Informed Privacy Policy
Welcome. We’re glad you’re here, and we want you to feel safe, respected, and heard when you engage with our website. This policy explains what data we collect, why we collect it, how we protect it, and how you can exercise control over your information. If you ever have questions or concerns, please reach out—we’re here to help.
Who we are and what this policy covers
We are committed to handling personal data with care, transparency, and compassion.
This policy covers information we collect when you visit or interact with our website, including through forms, account creation, and communications with us.
What information we collect
Contact information: name, email address, phone number (if provided). Usage data: pages you visit, time spent on site, navigation paths, device type, browser, and IP address.
Account data (if you create an account):
username, password (encrypted), and preferences.
Support interactions:
notes from chats or emails to help us assist you more effectively.
Billing information:
payment details when you purchase services (handled by secure processors; we do not store full card numbers on our servers).
Optional preferences:
language, accessibility needs, content you engage with, feedback you provide.
How and why we use your information
Provide and improve services: to operate the site, respond to inquiries, and tailor content to your needs. Communicate with you: send confirmations, updates, and support responses. You can opt out of non-essential communications.
Security and integrity:
Detect unusual activity, protect against fraud, and safeguard your data. Analytics and insights: understand how the site is used to improve user experience, while minimizing the collection of sensitive data.
Accessibility and inclusivity:
support you in a trauma-informed way, ensuring content is respectful, non- triggering, and accessible.
How we protect your information
Data minimization:
We collect only what we need to provide and improve our services.
Encryption:
Data in transit is protected with industry-standard TLS; sensitive data at rest is encrypted where feasible.
Access controls:
strict role-based access; only authorized personnel can view personal data.
Secure processors:
We use reputable third-party services for payments and communications, with their own strong privacy and security standards.
Regular reviews:
periodic security assessments, privacy audits, and policy updates.
Data retention:
We keep data only as long as necessary for business, legal, or support purposes. You can request deletion where applicable.
Your rights and choices
Access and correction:
You can request a copy of the personal data we hold about you and correct inaccuracies.
Privacy controls:
Update your account settings, opt out of certain communications, and adjust preferences.
Deletion (right to be forgotten):
Request deletion of your data, subject to legal or business retention requirements.
Withdrawal of consent:
when processing is based on consent, you can withdraw it at any time.
Data portability:
Request a portable copy of your data in a structured, commonly used format when applicable.
Restriction and objection:
Request limits on processing or object to processing in certain contexts.
Lodging concerns:
you can file a complaint with a supervisory authority if you believe your rights have been violated.
To exercise these rights, please contact us at myra@humancentricinterviewing.org or use the privacy controls in your account. We aim to respond promptly and respectfully, and we’ll provide clear next steps.
Sharing and disclosure
With your consent:
We may share information for purposes you approve.
Service providers:
We engage trusted partners to help operate the site (e.g., hosting, payment processing, analytics). These partners are bound by privacy obligations.
Legal requirements:
we may disclose data if required by law, to protect safety, or to respond to valid legal processes.
Trauma-informed and humane approach
We strive to present content in a calm, respectful, and non-triggering manner.
We avoid coercive language and provide clear, accessible explanations of how your data is used.
If you experience distress or need adjustments, you can contact us to request accessibility accommodations or alternative communication methods.
We will pause or adjust communications if you indicate they’re overwhelming or triggering, whenever feasible.
Cookies and tracking
We use cookies and similar technologies to improve your experience, analyze usage, and tailor content.
You can manage cookie preferences or disable non-essential cookies through your browser or our consent banner.
We do not sell personal data to third parties through cookies.
International data transfers
Some data processing may occur outside your home country. We ensure appropriate safeguards (e.g., standard contractual clauses) and strive to minimize risk in such transfers.
Children’s privacy
Our site is not targeted at children. If you become aware that we possess information about a child without verifiable parental consent, please contact us, and we will act promptly to remove it if appropriate.
How we update this policy
We may update this policy to reflect changes in our practices or legal requirements.
We will post the updated policy with a new effective date and, when appropriate, notify you by email or via the site.
How to contact us
If you have questions, concerns, or requests regarding your privacy, please reach out:
We’re here to listen and help. Thank you for placing your trust in us.